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Supervisor of Central Access

Location:New York, NY
Salary Range:$45,000 - $50,000
Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Department:ADMIN - CENTRAL ACCESS
Date Posted:05/09/14
Description:JOB SUMMARY:

•Responsible for activities related to residential admission, referral and linkage to services for consumers
•Oversees the match between consumer preference, eligibility criteria, residential program funding source, nature of consumer needs, availability of residential space
•Oversees electronic documentation of admissions and discharges, and monitors occupancy-census data.
•Generate and distribute internal and external reports with occupancy-census data using a wide range of proprietary and web-based software systems and platforms
•Provides assistance with data collection and submission process for 13 HUD-funded contracts
•Participates in requests for data for proposals and competitive grant application
•Construct, analyze and report outcomes from data files in Microsoft Excel & SPSS
•Collaborate with Program Design & Evaluation team on various projects
•Development of clinical software work design-related business processes
•Participate and co-facilitate proprietary and web-based software trainings
Duties:PRIMARY JOB FUNCTIONS:

•Administer and manage a work plan to provide for a centralized point of entry to every ICL residential program, rapid assessment, access and linkage to the full range of ICL services
•Responsibility oversight for the monitoring and responsiveness to pre-waitlist and post-waitlist requirements guided by best business practices and by the New York State Office of Mental Health and Committee for the Accreditation of Rehabilitation Facilities
•Oversee the Forensic Supported Housing Program – includes scheduling, interview, initial risk assessment, interview outcome documentation, coordination of SARC process from start to conclusion, identification of vacancy and coordination with DOCS and providers
•Serve as a communication nexus between external providers, government agencies, consumers and ICL departments, programs and services
•Oversee the scheduling, interviewing, data entry, risk assessment review, admission and documentation for persons with mental illnesses, substance use diagnoses, chronic medical conditions and involvement with the criminal justice system
•Oversee the scheduling of 20 annual presentations to the community
•Supervise Intake Coordinators
•Assist in providing immediate service planning for individuals referred for mental health services within specified time-frames upon admission
•Coordinate to determine entitlements benefits
•Identify appropriate services based on determination of consumer needs
•Arrange for admission to ICL mental health programs/services
•Monitor the activities of Central Access and the placement of individuals to ensure high-quality service
•Coordinate operations of Central Access with Executive Management and Program Directors
•Identify gaps in existing services and make recommendations for change to resolve identified issues
•Meet compliance standards of various governing and accrediting agencies; ensure that the structure and operations of provide or support mechanisms to meet additional requirements of managed care entities
•Design and maintain databases, tables, templates
•Furnish regular reports on occupancy rates, vacancies, units of service
•Ability to apply report data as a monitoring tool to ensure compliance with the placement of priority populations
•Provide HRA 2010e web-based training
•Acquire knowledge and proficiency in city, state and federal web-based software systems including the Child Adult Integrated Reporting System (CAIRS)

SECONDARY JOB FUNCTIONS:

•Provide updates to program contact information on the ICL Website
•Provide in-service Central Access training to ICL employees
•Provide operational updates to a Central Access Operations Manual
•Maintain and update the ICL Directory of Programs and Services
•Participate in producing documentation for software and reporting operations
•Attend trainings relevant to the operations of the department

RELATED KNOWLEDGE, SKILLS, AND ABILITIES:

•Knowledge of federal, state, and local regulations pertaining to the admission, treatment and discharge of persons with mental illness and co-occurring disorders
•Knowledge and applied understanding of consumer eligibility criteria and the implications it has on non-for-profit community based social service agencies
•Clinical knowledge and applied understanding of the Diagnostic & Statistical Manual IV (DSM IV)
•Knowledge of conducting through intake interviews
Knowledge and applied understanding of confidentiality
•Knowledge of various types of community mental health programs and their admission and discharge requirements
•Ability to work as a member of an interdisciplinary team within each division
•Ability to form short and long term project teams; proven project management skills
•Be in possession of a high level of computer skills
•Be in possession of superior customer service skills
•Ability to interact with and develop excellent relationships with stakeholders from many different levels
•Ability to handle a high volume of work
Qualifications:MINIMUM QUALIFICATIONS:

•3 years of experience working directly with persons with a history of homelessness, mental illness, substance use and chronic medical illness is a plus
•Proficiency or a high degree of familiarity with the Diagnostic & Statistical Manual IV (DSM IV)
•Highly organized and detail-oriented
•Excellent written and verbal communication skills
•Excellent follow-up skills
•Positive attitude and excellent customer service skills
•Ability to engage and interact well with a wide range of persons at organizationally different levels
•Ability to use multiple clinical software systems is a must


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